ACCESSIBILITY

Accessibility Statement

ELENA COLLECTION is committed to making our online boutique welcoming and accessible to every customer. Whether you are searching for a christening gown, flower girl dress, ceremonial and special-occasion look, or meaningful gift, we want you to feel confident exploring our collections and receiving the support you need.

We work toward the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA and continually improve the way our website looks, works, and supports our customers. We regularly review website content and functionality and manually inspect and test key shopping journeys, including product discovery, product information, cart functionality, and checkout.

As new collections, seasonal campaigns, website features, and third-party services are introduced, occasional accessibility barriers may arise. We welcome the opportunity to identify and address them.

Personal Assistance

If you have difficulty browsing our website, reviewing product information, selecting an item, completing a purchase, or using any part of our online store, please contact us. We can help with product details, sizing and fit information, materials, colors, ordering, shipping, returns, and other questions about your purchase.

If you would prefer to place an order with assistance, our team will be pleased to guide you through the process with care and discretion.

You may contact us by any of the following methods:

We aim to respond to accessibility-related inquiries within 5 business days. For urgent assistance with placing an order, please contact our team by phone or live chat when available.

Report an Accessibility Concern

If you encounter an accessibility barrier or have a suggestion for improving your experience, please let us know. You do not need to use technical language or identify the specific accessibility standard involved.

If possible, please share:

  • The page or feature where the difficulty occurred.
  • What you were trying to do.
  • A brief description of the problem.
  • Your device, browser, or assistive technology, if relevant.

We review reported concerns carefully and work to resolve issues within our control. Where a third-party service is involved, we will work with the relevant provider whenever possible.

Accessibility Standards and Website Features

Our accessibility work may include keyboard navigation, visible focus indicators, meaningful alternative text, readable color contrast, clear headings and form labels, responsive design, and compatibility with commonly used assistive technologies.

Any accessibility or display-adjustment tool available on the website is intended to provide additional support. It does not replace the accessibility of the website itself, including its content, forms, checkout, or third-party services.

Our Commitment

Accessibility is part of the care we bring to the customer experience. We will continue to review and improve our website as our collections, services, and technology develop, while remaining available to assist you directly whenever online access presents a difficulty.

Thank you for helping us create a more welcoming experience for everyone.

Last updated: October 1, 2026