Items purchased at ELENA COLLECTION USA are only eligible for Exchange or Store Credit with-in 7 days of Delivery.
In the case of an Exchange; Items must be returned unworn, unwashed, undamaged, unused and with all original tags and pieces attached.
You have up to (7) Days from the date of Package Delivery to Exchange or Receive Credit for any items.
Custom Orders: Custom Orders are non refundable or exchangeable.
Custom Runway Dresses for Fashion Shows: are not refundable, exchangeable. If a runway show is postponed for any reason you will be able to use your payment for the next show.
Shipping Charges: Shipping Charges on expedited orders are not refundable.
Damaged Items: Damaged items are eligible for a Return & Exchanges with-in (7) days of Delivery. If you receive an item that is damaged, please contact customer service immediately.
HOW TO SEND YOUR RETURN OR EXCHANGE
Orders typically ship 5-14 Days from the date of purchase. Orders may ship as early as next-day of purchase. Purchases placed Friday-Sunday will be processed Monday. (For Custom Inquiries contact us at (213) 748-5948)
Elena Collection Garments only delivers merchandise that is authentic, first-run, and individually hand made, sewn, & sutured. Products such as Silk Christening Gowns and Silk Tops are made with 100% Organic Silk.